How we Work
Anyone can refer themselves to us. When you contact us, you will have an initial consultation over the phone. We can organise an assessment in an environment that suits you, either at our clinic, in your home or in the community. Your physiotherapist will discuss and set goals with you for your tailored treatment plan followed by regular reviews.
Card payments can be made in the clinic at the time of the session. Unfortunately, we are unable to take card payments when visiting homes, but you are able to make card payments over the phone.
If you prefer, we can invoice you at the end of each month, to be paid by direct bank transfer or by cheque.
Consent and Confidentiality
We take confidentiality very seriously here at Neuro Physio Wales and never share any personal information within or outside the clinic without your consent.
Your physiotherapist may discuss with you specific situations where it may be beneficial for your physiotherapist to make contact with other members of your health team or professionals.
This will always be discussed with you and your consent obtained prior to any contacts.
How soon can I be seen?
Once you have been allocated a physiotherapist, we will try to make your appointment within a week.
I am still in hospital, waiting to be discharged. Can you start to see me in hospital?
We are all very aware of the pressures our NHS colleagues are having at the moment to provide the excellent care we are all aiming for. Unfortunately, to date, it has not been possible for private practitioners, such as ourselves at Neuro Physio Wales, to be able to provide treatment for people still in an NHS hospital.
If your discharge is very delayed, it may be possible to ask for written permission from the Ward Manager asking if private physiotherapy can be provided during your hospital stay.
I am having NHS physiotherapy at the moment, can I still have private physiotherapy as well?
Absolutely YES!!! There is no reason why we and your NHS physiotherapist can’t both work together to give you the best treatment possible. The Chartered Society of Physiotherapists is the organisation who sets the standards that all UK physiotherapists follow, and they completely support NHS and independent practitioners working together. It will be necessary to make contact with your NHS physiotherapist so we can make sure your rehabilitation is seamless and co-ordinated.